Salesforce Administrator

24 days ago
  • Location

    Eugene, United States

  • Role

    Administrator

  • Contract

    Permanent

  • Salary

    $48,277 - $88,275


Here at CBT Nuggets, we are first and foremost learners. To us, that means knowing that we have a lot to learn and then dedicating ourselves to learning and applying it to our craft. We’re fired up about what you already know, but don’t tell us, teach us, and then learn alongside us. We’re looking for humans with passion, empathy, and accountability. We can’t promise that being a CBT Nuggets team member will be easy—in fact, we’ll go ahead and promise now that it won’t—but it will be educational and rewarding. If you want to learn more, we already like your style.


SCOPE & GENERAL PURPOSE OF JOB
:
Provide general Salesforce service and support for internal teams. Including, but not limited to data cleaning, new employee technical onboarding, QAing, Google Drive management, Jira/Confluence, Software specific to sales, customer support, and education teams.
Work with the Business Process & Development team to gather requirements and implement solutions for business process and environment customizations.
MEASURES OF SUCCESS:
  • Strongly support CBT Nuggets core values and Tenets
  •  Ensure rapid development time for new features and products as well as provide support for those features and products
  • Effectively and efficiently handle new projects that are implemented and ensure they are supported throughout the project duration
PRIMARY RESPONSIBILITIES:
  • Utilize basic Salesforce administration skills including managing users, fields, page layouts, workflow rules, flows, generating process builder processes, and managing apps
  • Administer and manage third-party applications such as DialPad, LivePerson, Tatango, GetFeedback, G2, and Yesware
  • Respond to and resolve issues reported or requested by teammates
  • Document common problems and solutions
SKILLS/ COMPETENCIES/EDUCATION:

Education required:
  • Bachelor’s degree and a minimum of two years experience in a CRM and ESP technical support role
Technical competencies:
  • Experience configuring an enterprise-level marketing automation platform and CRM service
  • Foundational Salesforce knowledge
  • Literate with Mac products and Google Business Applications
Skills required:
  • General business process experience and familiarity
  • Experience working with, cleaning, and evaluating organizational data
  • Foundational relational and non-relational database concepts
  • Business-oriented IT experience
  • Independent thinker and self-starter
  • Attention to detail
  • Collaborative and comfortable working on a team
Skills that are preferred but not required:
  • Salesforce Certified Administrator
  • Salesforce Certified Advanced Administrator
  • Salesforce Certified Platform App Builder
Attitude required:
  • Curiosity
  • Assertiveness
  • A love of IT and/or technology
  • Ability to be proficient with an Apple laptop
  • Proficiency with Gmail, Google Docs, Slack, and internal CBT Nuggets software
CBT NUGGETS MISSION
To continually improve the effectiveness of learning.


CBT NUGGETS BRAND COMPONENTS:


Position:
The distinct point of difference our brand holds in the minds of our target audience.
  •  IT training you can trust.


Personality:
The human traits that describe our brand as if it were a person.
 -Passionate, empathetic, and accountable.


Promise:
The consistent experience we commit to providing at every touchpoint.
 - Learner First


Interviewing Tips
What you say doesn’t matter nearly as much as what you do. Prove to us that you have passion, attention to detail, a good work ethic, and are an independent thinker through your preparation for the interview. Imagine yourself as already having the job and focus on telling us how you will help CBT Nuggets accomplish its mission with your help.


Sign up for the free trial and learn about the CBT Nuggets offering. Every teammate at CBT Nuggets has to understand our customer and our product. Prepare as if you’re already on the team.


Don’t be nervous, there’s no reason to be. If you feel nervous, channel that energy into a better use.
Smile, and enjoy the process.


Equal Opportunity/Affirmative Action Employer
CBT Nuggets provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender (sex), gender identification or expression, sexual orientation, marital status, national origin, age, veteran status, disability, genetic information, height, weight, physical appearance, hairstyle, need for reasonable accommodations, pregnancy, childbirth, lactation or familial status. In addition to federal law requirements, CBT Nuggets complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


CBT Nuggets expressly prohibits any form of workplace harassment based on race, color, religion, gender (sex), gender identification or expression, sexual orientation, marital status, national origin, age, veteran status, disability, genetic information, height, weight, physical appearance, hairstyle, need for reasonable accommodations, pregnancy, childbirth, lactation or familial status. Improper interference with the ability of CBT Nuggets’ employees to perform their job duties may result in discipline up to and including discharge.


CBT Nuggets provides reasonable accommodations for qualified individuals who need accommodation for medical or religious reasons, as provided by law, in regards to candidate selection, job assignment, compensation, training, benefits, promotion, discipline, and termination, unless doing so would result in an undue hardship to CBT Nuggets. The Company is committed to engaging in an interactive process for qualified individuals seeking reasonable accommodations as provided by law.


CBT Nuggets actively maintains and regularly updates its Affirmative Action Program.

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